Who we are
Madi Maldives
Orchid Magu, Ukulhas 09030, North Ari Atoll, Maldives
info@madimaldives.com ·
+960 754 9057
What we collect
When you enquire
Your name, contact details, travel dates, number of guests, children's ages if relevant, and flight details if you send them. You give us these. We do not obtain them from anywhere else.
When you message us on WhatsApp
The conversation, and whatever you choose to put in it. WhatsApp is operated by Meta and your use of it is subject to their terms and privacy policy as well as this one.
When you stay
The information needed to host you and to meet Maldivian legal requirements for guest registration, including identity details on check-in.
When you visit this website
Basic analytics: pages viewed, roughly where in the world the visit came from, which link brought you here, and whether a WhatsApp button was clicked. This is aggregate measurement of how the site is used, not identification of you.
Why we use it
- To answer your enquiry and quote a price
- To hold and manage your reservation
- To arrange your speedboat transfers and excursions
- To meet legal obligations that apply to accommodation in the Maldives
- To understand which parts of this website are useful
We do not use your details for marketing unless you ask us to, and we do not sell or rent them to anyone.
Who else sees it
Only where it is necessary to arrange what you have asked for:
- The speedboat operator, to reserve your seats. Normally names and travel dates
- Madi Excursion and other excursion operators, to book you onto a trip
- Maldivian authorities, where required by law
Each receives what is needed for that purpose and no more.
Payment details
Payment is taken at check-in, in person. We do not collect or store card details through this website. Card transactions are processed on our terminal at the property.
Where a deposit is arranged by bank transfer, we hold the transfer record for accounting purposes.
How long we keep it
Enquiries that do not become bookings are kept while the conversation is reasonably live, then deleted.
Booking and payment records are kept as long as required for accounting and for any legal obligation that applies to us, then deleted.
WhatsApp conversations remain in the WhatsApp account under Meta's own retention arrangements.
Cookies and analytics
This site runs Google Analytics 4. It tells us which pages are read, roughly which country a visit came from, which link brought you here, and whether someone tapped a WhatsApp button. We use it to understand which parts of this website are useful and which are not.
Google Analytics sets its own cookies to recognise a returning browser and count one person as one person rather than as several. They are set by Google, not by us, and they are described in Google's cookie policy. Your IP address is used to work out an approximate location and is not stored by Google in full.
We do not advertise to you. There are no advertising cookies on this site, no remarketing, no social media pixels, and nothing here follows you to other websites. We never see your name, your email or your phone number in analytics — only anonymous, aggregate counts.
If you would rather not be counted
Any of these works, and none of them affects the site:
- Install Google's official opt-out add-on
- Turn on your browser's tracking protection, or use a content blocker
- Browse in a private window and close it when you are done
If any other third-party script is added to this site later, this section will be updated before it goes live, and any consent that is legally required will be asked for at that point.
Your choices
Write to info@madimaldives.com and ask us to:
- Tell you what we hold about you
- Correct anything that is wrong
- Delete your details, where we are not required to keep them
- Stop contacting you
We will reply. If you are unhappy with how we have handled your information, tell us directly and we will try to resolve it.
Changes to this policy
If this changes, the date at the foot of this page changes with it.